What Ruggish

Terms & Conditions

Welcome to What Ruggish! These Terms & Conditions govern your use of our website and services. By accessing or making a purchase on our website, you agree to comply with these terms. If you do not agree, please do not use our services.

1. General Terms

  • What Ruggish (“we,” “us,” or “our”) is an online store offering custom rugs and handmade décor in Pakistan.
  • By using our website, you confirm that you are at least 18 years old or have parental consent.
  • We reserve the right to modify these terms at any time. Changes will be posted on this page.

2. Orders & Payments

  • All orders are subject to availability and confirmation.
  • Prices are listed in PKR (Pakistani Rupees) and may change without notice.
  • We accept payments via bank transfer, EasyPaisa, and JazzCash.
  • Orders are processed once payment is received.

3. Custom Orders

  • Custom rugs and décor pieces are made-to-order and require upfront payment.
  • Customers must provide complete design details (size, colors, patterns) before production begins.
  • Once production starts, custom orders cannot be canceled, refunded, or exchanged.

4. Shipping & Delivery

  • We currently ship within Pakistan only.
  • Shipping charges will be calculated at checkout.
  • Estimated delivery times:
    Ready-made items: 5–7 business days
    Custom orders: 2–3 weeks (depending on design complexity)
  • We are not responsible for delays caused by shipping carriers or unforeseen circumstances.

5. Returns & Refunds

  • Custom-made products are non-refundable and non-exchangeable.
  • We only accept returns for defective or damaged products. If you receive a damaged item, contact us within 48 hours of delivery with photos for verification.
  • Approved returns will be processed as a store credit or a replacement.

6. Intellectual Property

  • All designs, images, and content on What Ruggish is our intellectual property and may not be used without permission.
  • Custom rug designs remain the property of What Ruggish, and we may showcase them on our website and social media unless the customer requests otherwise.

7. Limitation of Liability

  • We strive to provide high-quality products, but we are not liable for:
    ✔ Misuse or improper care of products
    ✔ Minor variations in colors due to screen differences
    ✔ Delays caused by third-party shipping services
  • Our liability is limited to the amount paid for the product in question.

8. Privacy Policy

  • Your personal information is secure and used only for order processing and communication.
  • Refer to our Privacy Policy for more details.

9. Contact Information

For any inquiries regarding these Terms & Conditions, please contact us:

📧 Email: info@whatruggish.com
📞 Phone/WhatsApp: +92 341 2963846
📍 Location: Karachi, Pakistan

By using our website and services, you agree to these Terms & Conditions. Thank you for choosing What Ruggish!