Welcome to What Ruggish! These Terms & Conditions govern your use of our website and services. By accessing or making a purchase on our website, you agree to comply with these terms. If you do not agree, please do not use our services.

1. General Terms

• What Ruggish (“we,” “us,” or “our”) is an online store offering custom rugs and handmade décor in Pakistan.
• By using our website, you confirm that you are at least 18 years old or have parental consent.
• We reserve the right to modify these terms at any time. Changes will be posted on this page.

2. Orders & Payments

• All orders are subject to availability and confirmation.
• Prices are listed in PKR (Pakistani Rupees) and may change without notice.
• We accept payments via bank transfer, EasyPaisa, and JazzCash.
• Orders are processed once payment is received.

3. Custom Orders

• Custom rugs and décor pieces are made-to-order and require upfront payment.
• Customers must provide complete design details (size, colors, patterns) before production begins.
• Once production starts, custom orders cannot be canceled, refunded, or exchanged.

4. Shipping & Delivery

• We currently ship within Pakistan only.
• Shipping charges will be calculated at checkout.
• Estimated delivery times:
  ✔ Ready-made items: 5–7 business days
  ✔ Custom orders: 2–3 weeks (depending on design complexity)
• We are not responsible for delays caused by shipping carriers or unforeseen circumstances.

5. Returns & Refunds

• Custom-made products are non-refundable and non-exchangeable.
• We only accept returns for defective or damaged products. If you receive a damaged item, contact us within 48 hours of delivery with photos for verification.
• Approved returns will be processed as a store credit or a replacement.

6. Intellectual Property

• All designs, images, and content on What Ruggish is our intellectual property and may not be used without permission.
• Custom rug designs remain the property of What Ruggish, and we may showcase them on our website and social media unless the customer requests otherwise.

7. Limitation of Liability

• We strive to provide high-quality products, but we are not liable for:
  ✔ Misuse or improper care of products
  ✔ Minor variations in colors due to screen differences
  ✔ Delays caused by third-party shipping services
• Our liability is limited to the amount paid for the product in question.

8. Privacy Policy

• Your personal information is secure and used only for order processing and communication.
• Refer to our Privacy Policy for more details.

9. Contact Information

For any inquiries regarding these Terms & Conditions, please contact us:

📧 Email: info@whatruggish.com
📞 Phone/WhatsApp: +92 341 2963846
📍 Location: Karachi, Pakistan

By using our website and services, you agree to these Terms & Conditions. Thank you for choosing What Ruggish!